Privacy Policy

1. Overview

Tryonixs. ("Tryonixs," "we," "us," or "our") respects your privacy. This policy describes our practices for merchants who create accounts, developers who integrate our SDK, and visitors to tryonixs.com.

End shoppers who use virtual try-on on a merchant's website should also review that merchant's privacy policy. Merchants control their storefronts and are responsible for shopper-facing disclosures.

2. Information We Collect

Depending on how you use Tryonixs, we may collect:

• Account information such as name, email address, store name, and authentication details.
• Billing and plan information when you subscribe to a paid plan or contact sales.
• Technical data such as IP address, browser type, device information, and log data.
• SDK and product usage analytics such as try-on starts, product IDs, session events, and domain allowlist activity configured by merchants.
• Support communications when you contact us.
• Cookies and similar technologies as described below.

3. Camera and Virtual Try-On Data

Virtual try-on uses the device camera in the browser. Tryonixs is designed so that face tracking and product overlay rendering occur on the shopper's device where supported.

We do not intentionally collect or store raw camera video streams from shoppers as part of the standard try-on experience. Analytics events configured by merchants may include anonymized interaction metadata (for example, try-on started or completed) but not biometric identifiers tied to a named individual unless a merchant separately implements such collection under their own policies.

Merchants must provide appropriate notice and obtain any required consent before enabling camera-based try-on for their customers.

4. How We Use Information

We use information to:

• Provide, maintain, and secure the Tryonixs platform and SDK.
• Authenticate users and manage accounts, domains, and API keys.
• Process subscriptions and respond to support requests.
• Generate analytics and usage reports for merchant accounts.
• Improve performance, reliability, and product features.
• Send service-related communications and, where permitted, product updates.
• Comply with legal obligations and enforce our Terms.

5. Legal Bases (EEA/UK)

Where applicable, we process personal data based on contract performance, legitimate interests (such as securing and improving the service), consent where required, and legal obligations.

6. How We Share Information

We do not sell personal information. We may share information with service providers that help us operate Tryonixs, such as hosting, authentication, analytics, email delivery, and payment processors, under appropriate contractual safeguards.

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale.

7. Service Providers

Tryonixs uses third-party infrastructure and tools that may process data on our behalf, including cloud hosting, database services, authentication providers, analytics services, and customer support tools. These providers are permitted to process data only as needed to deliver their services to us.

8. Cookies and Analytics

We use cookies and similar technologies on tryonixs.com for essential site functionality, security, and to understand how visitors use our marketing pages. We may use analytics tools such as Google Analytics and Microsoft Clarity to measure traffic and product performance.

You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

9. Data Retention

We retain account and usage information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your merchant account by contacting us. Some data may be retained in backups or logs for a limited period.

10. Security

We use administrative, technical, and organizational measures designed to protect information, including HTTPS encryption, access controls, and domain allowlisting for SDK usage. No method of transmission or storage is completely secure.

11. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to data portability and to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at hello@tryonixs.com. We may need to verify your identity before responding.

12. International Transfers

Tryonixs may process information in the United States and other countries where we or our service providers operate. When we transfer data internationally, we use appropriate safeguards where required by law.

13. Children's Privacy

Tryonixs merchant accounts and business services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or in-product notice where appropriate.

15. Contact Us

Privacy questions or requests may be sent to hello@tryonixs.com or via our contact page at /contact.